.zms-help-chat {
    --zms-help-accent: var(--zms-accent, #c9a227);
    --zms-help-accent-contrast: var(--zms-accent-contrast, #111);
    --zms-help-bg: rgba(17, 17, 17, 0.96);
    --zms-help-surface: #252525;
    --zms-help-surface-2: #343434;
    --zms-help-border: rgba(255, 255, 255, 0.14);
    --zms-help-text: #fff;
    --zms-help-muted: #b7b7b7;
    --zms-help-viewport-offset: 1.25rem;
    bottom: calc(var(--zms-help-viewport-offset) + env(safe-area-inset-bottom, 0px));
    color: var(--zms-help-text);
    font-family: inherit;
    max-width: calc(100vw - 2rem);
    position: fixed;
    right: calc(var(--zms-help-viewport-offset) + env(safe-area-inset-right, 0px));
    z-index: 9990;
}

.zms-help-chat__launcher {
    align-items: center;
    background: var(--zms-help-accent);
    border: 0;
    border-radius: 999px;
    box-shadow: 0 0.75rem 2rem rgba(0, 0, 0, 0.36);
    color: var(--zms-help-accent-contrast);
    display: inline-flex;
    font-weight: 700;
    gap: 0.5rem;
    min-height: 3rem;
    padding: 0.75rem 1rem;
    text-transform: uppercase;
}

.zms-help-chat__launcher:focus,
.zms-help-chat__close:focus,
.zms-help-chat__restart:focus,
.zms-help-chat__topic-select:focus,
.zms-help-chat__topic-start:focus {
    outline: 2px solid var(--zms-help-accent);
    outline-offset: 3px;
}

.zms-help-chat__launcher-icon {
    font-size: 1rem;
}

.zms-help-chat__panel {
    background: var(--zms-help-bg);
    border: 1px solid var(--zms-help-border);
    border-radius: 1rem;
    bottom: 0;
    box-shadow: 0 1rem 3rem rgba(0, 0, 0, 0.5);
    display: flex;
    flex-direction: column;
    max-height: min(40rem, calc(100vh - 2.5rem));
    overflow: hidden;
    position: absolute;
    right: 0;
    width: min(24rem, calc(100vw - 2rem));
}

.zms-help-chat__panel[hidden] {
    display: none;
}

.zms-help-chat__header {
    align-items: center;
    background: var(--zms-help-surface);
    border-top: 4px solid var(--zms-help-accent);
    display: flex;
    justify-content: space-between;
    padding: 0.875rem 1rem;
}

.zms-help-chat__identity {
    align-items: center;
    display: flex;
    gap: 0.75rem;
    min-width: 0;
}

.zms-help-chat__avatar,
.zms-help-chat__bot-icon {
    align-items: center;
    background: var(--zms-help-surface-2);
    border: 1px solid var(--zms-help-border);
    border-radius: 50%;
    display: inline-flex;
    flex: 0 0 auto;
    height: 2.5rem;
    justify-content: center;
    overflow: hidden;
    width: 2.5rem;
}

.zms-help-chat__avatar img {
    display: block;
    height: 100%;
    object-fit: contain;
    padding: 0.25rem;
    width: 100%;
}

.zms-help-chat__eyebrow,
.zms-help-chat__speaker {
    color: var(--zms-help-muted);
    font-size: 0.75rem;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}

.zms-help-chat__title {
    color: var(--zms-help-text);
    font-size: 1rem;
    font-weight: 700;
}

.zms-help-chat__header-actions {
    align-items: center;
    display: flex;
    flex: 0 0 auto;
    gap: 0.5rem;
}

.zms-help-chat__restart {
    background: transparent;
    border: 1px solid var(--zms-help-border);
    border-radius: 999px;
    color: var(--zms-help-muted);
    font-size: 0.75rem;
    font-weight: 700;
    padding: 0.25rem 0.6rem;
    text-transform: uppercase;
}

.zms-help-chat__close {
    background: transparent;
    border: 0;
    color: var(--zms-help-muted);
    padding: 0.25rem;
}

.zms-help-chat__body {
    flex: 1 1 auto;
    min-height: 12rem;
    overflow-y: auto;
    padding: 1rem;
}

.zms-help-chat__message-row {
    display: flex;
    gap: 0.625rem;
    margin-bottom: 0.875rem;
}

.zms-help-chat__message-row--user {
    justify-content: flex-end;
}

.zms-help-chat__message {
    max-width: 82%;
}

.zms-help-chat__bubble {
    background: var(--zms-help-surface-2);
    border-radius: 1rem 1rem 1rem 0.25rem;
    color: var(--zms-help-text);
    font-size: 0.875rem;
    line-height: 1.4;
    padding: 0.7rem 0.85rem;
    white-space: pre-line;
}

.zms-help-chat__message-row--user .zms-help-chat__bubble {
    background: var(--zms-help-accent);
    border-radius: 1rem 1rem 0.25rem 1rem;
    color: var(--zms-help-accent-contrast);
}

.zms-help-chat__ticket-link {
    color: var(--zms-help-text);
    font-weight: 700;
    text-decoration: underline;
    text-underline-offset: 0.2em;
}

.zms-help-chat__ticket-link:hover,
.zms-help-chat__ticket-link:focus {
    color: var(--zms-help-accent);
}

.zms-help-chat__footer {
    background: var(--zms-help-surface);
    border-top: 1px solid var(--zms-help-border);
    padding: 0.875rem;
}

.zms-help-chat__actions {
    display: flex;
    flex-wrap: nowrap;
    gap: 0.5rem;
    margin-bottom: 0.75rem;
}

.zms-help-chat__topic-select {
    background: rgba(255, 255, 255, 0.08);
    border-color: var(--zms-help-border);
    color: var(--zms-help-text);
    flex: 1 1 auto;
    min-width: 0;
}

.zms-help-chat__topic-select option {
    background: #252525;
    color: #fff;
}

.zms-help-chat__topic-start {
    flex: 0 0 auto;
    font-weight: 700;
}

.zms-help-chat__composer {
    display: flex;
    gap: 0.5rem;
}

.zms-help-chat__textarea {
    min-height: 5rem;
    resize: vertical;
}

.zms-help-chat__input:disabled {
    background: rgba(255, 255, 255, 0.08);
    border-color: var(--zms-help-border);
    color: var(--zms-help-muted);
    opacity: 1;
}

.zms-help-chat__textarea:disabled {
    background: rgba(255, 255, 255, 0.08);
    border-color: var(--zms-help-border);
    color: var(--zms-help-muted);
    opacity: 1;
}

.zms-help-chat__input[aria-invalid="true"] {
    border-color: #dc3545;
}

.zms-help-chat__textarea[aria-invalid="true"] {
    border-color: #dc3545;
}

.zms-help-chat__send {
    background: var(--zms-help-accent);
    border-color: var(--zms-help-accent);
    color: var(--zms-help-accent-contrast);
    font-weight: 700;
}

.zms-help-chat[data-zms-help-state="open"] .zms-help-chat__launcher {
    display: none;
}

@media (max-width: 575.98px) {
    .zms-help-chat {
        --zms-help-viewport-offset: 0.75rem;
    }

    .zms-help-chat__panel {
        max-height: calc(100vh - 1.5rem);
        width: calc(100vw - 1.5rem);
    }

    .zms-help-chat__actions {
        flex-wrap: wrap;
    }

    .zms-help-chat__topic-start {
        width: 100%;
    }
}